1. Acceptance of Terms
By accessing OmniMinder's website at omniminder.io or using any of our services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, please do not use our services.
2. Description of Services
OmniMinder provides AI-powered business automation services including, but not limited to:
- Voice AI receptionist and automated call handling systems
- Chat AI and conversational automation for websites
- CRM configuration, automation setup, and ongoing management
- Custom website design and development
- Custom CRM development and configuration
- AI-powered appointment booking and scheduling systems
- Lead generation automations and follow-up sequences
The specific scope, deliverables, and timelines of services are defined in your individual service agreement or signed proposal.
3. Client Accounts and Access
You may be provided with login credentials to access client portals or third-party platforms used to deliver your services. You are solely responsible for maintaining the confidentiality of your credentials and for all activity conducted under your account. Notify OmniMinder immediately at hello@omniminder.io of any unauthorized access or security breach.
4. Payment and Billing
Payment terms, amounts, and schedules are outlined in your individual service agreement. Unless otherwise stated, all fees are quoted in Canadian dollars (CAD). Failure to make timely payments may result in a suspension of services until outstanding balances are settled. Fees paid are non-refundable unless expressly agreed to in writing by OmniMinder.
5. Intellectual Property
OmniMinder retains ownership of all proprietary systems, methodologies, templates, frameworks, and tools used in delivering services. Upon receipt of full payment, you are granted a non-exclusive, non-transferable license to use any custom deliverables created specifically for your business. You retain full ownership of all pre-existing content, branding, and data you provide to OmniMinder.
6. Confidentiality
Both parties agree to treat as confidential any non-public, proprietary, or sensitive information disclosed during the engagement. This obligation survives the termination of any service agreement. OmniMinder will not share your business information with third parties except as required to deliver your services or as required by law.
7. Disclaimer of Warranties
OmniMinder provides services on an "as is" and "as available" basis. While we strive for high performance and reliability, we do not warrant that services will be uninterrupted, error-free, or that any specific business outcomes will be achieved. No guarantee of particular lead volumes, bookings, or revenue results is implied or expressed.
8. Limitation of Liability
To the fullest extent permitted by applicable law, OmniMinder's total cumulative liability arising out of or related to these Terms or the services provided shall not exceed the total fees paid by you in the three (3) months immediately preceding the claim. OmniMinder shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities.
9. Indemnification
You agree to indemnify, defend, and hold harmless OmniMinder and its employees, contractors, and affiliates from any and all claims, losses, damages, liabilities, and expenses (including reasonable legal fees) arising from your use of our services, your breach of these Terms, or your violation of any applicable law or third-party rights.
10. Termination
Either party may terminate a service engagement with thirty (30) days written notice to the other party. OmniMinder reserves the right to terminate services immediately in the event of material breach, non-payment, or conduct that violates these Terms or applicable law. Any outstanding fees remain due and payable upon termination regardless of the reason for termination.
11. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Ontario, Canada.
12. Changes to These Terms
OmniMinder reserves the right to update or modify these Terms of Service at any time. Updated Terms will be posted on our website with a revised effective date. Your continued use of our services following any changes constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically.
13. Contact Information
For any questions, concerns, or requests regarding these Terms of Service, please contact us: